You have the possibility to return the jewels which would not please you up to 14 days after the delivery day.  You will be able to exchange the jewel or obtain a refund (after deduction of shipping costs)
IMPORTANT : Before any return, you must obtain a return authorization from Lella L.  Such authorization can be obtained via email by writing at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
You will then receive a return number to mention and add to the product you plan to return.
No return will be accepted without such return number.
Returns will not be considered for :
• Uncompleted articles, damaged, spoiled, showing signs that it has been used, without the original packaging or without the sealed linked sticker “Lella L”

• All earrings , for obvious health and hygienic reasons
• All products crafted and custom made for you, which necessitated  a special order
Only one exchange per article will be allowed.
All jewels must be returned with a copy of the “Lella L” original invoice as well as a few words explaining the reason for the return with the return number previously communicated to you by “Lella L”.  Moreover, you should indicate if you prefer to proceed with an exchange against another article from our on-line store or if you elect to obtain a reimbursement (after deduction of shipping costs).
Miscellaneous shipping and return costs are always at the customer’s charge. Returns take place under the customer’s responsibility.  We advise you to choose a secured delivery mode.

The reimbursement or exchange will take place maximum 30 days after reception of the product by “Lella L”, depending on our inventory availability and only if the product that you have sent back to us is conform to the one originally sent to you, without damages, modifications or alteration as described above.  In case of an exchange, if the exchange value of the chosen product is higher, you will be requested to pay the difference before we ship you the exchange.  In case the exchange value of the chosen product is lower, we will credit you for the difference.  In case of reimbursement, “Lella L” is entitled to choose the most adequate payment methodology.

The products should be returned at your charge to the following address:
LELLA L SPRL
20 rue de l’industrie
1400 Nivelles
Belgium

After the 14 days delay, the jewels will be considered conform to your order and accepted by you.

b . Revocation rights

As agreed by law, you have the right to cancel your order without any penalty (with the exception of the shipping and return costs) without any explanation or justification within the first 14 working days following the delivery day of the product.
IMPORTANT : Before any return, you must obtain a return authorization from Lella L.  Such authorization can be obtained via email by writing at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
You will then receive a return number to mention and add to the product you plan to return.
No return will be accepted without such return number.
Returns will not be considered for:
• Uncompleted articles, damaged, spoiled, showing signs that it has been used, without the original packaging or without the sealed linked sticker “Lella L”

• All earrings , for obvious health and hygienic reasons
• All products crafted and custom made for you, which necessitated  a special order

Miscellaneous shipping and return costs are always at the customer’s charge. Returns take place under the customer’s responsibility.  We advise you to choose a secured delivery mode.
Should you decide to exercise this revocation right, the reimbursement (reduced with the shipping and return costs) will be done maximum 30 days following the sales cancellation, providing the returned products (if shipped to you already) are returned under their original condition as described above.
The products should be returned at your charge to the following address:
LELLA L SPRL
20 rue de l’industrie
1400 Nivelles
Belgium
After the 14 days delay, the jewels will be considered conform to your order and accepted by you.